Gravis Predictive Dialer
Predictive Dialing using the Gravis Marketing Platform
VIRTUAL DIALING. NO VOIP PHONE REQUIRED JUST AN INTERNET CONNECTION. SET UP WITHIN 24 HOURS, NO EQUIPMENT REQUIRED. OUR SYSTEM CAN ALLOCATE CALLS BY 1 AGENT OR 50 AGENTS. CALL TODAY AND DIALING TOMORROW.
Predictive dialing is a computerized method of making calls to valid phone numbers at the same moment an agent becomes available to take the call. The software was developed for use by outbound call centers to maximize efficiency when placing sales calls. The ‘predictive’ nature is a computer program to use algorithms to ‘predict’ which agents will be available at the particular moment a number is dialed and the call is validated.
Predictive dialing programs dial multiple phone numbers simultaneously to reduce call agent wait times, accomplishing this with algorithms within the application that calculate a variety of factors, such as the number of call agents, the length of time for each call and the number of validated phone numbers. These calculations are computed in real time, and ‘predict’ the number and timing of validated calls needed to keep agents from waiting between calls.
Since not all phone numbers will result in a complete call, the predictive dialer also allows for a certain number of calls that can’t be validated – disconnected numbers, calls that are not answered or are answered by automated means, such as by answering machine or voicemail. So, the program dials a certain number of calls over the number of calls actually needed. Again, the algorithm enables the program to ‘predict’ how many validated calls will result.
Advancement on the basic auto dialer, the predictive dialer does more than automatically dial and validate a pre-loaded list of phone numbers before routing to call agents. The predictive dialing program works to anticipate when an agent will become available to take the call and dials in advance.
Prior to predictive dialing programs, agents in outbound call centers often had to wait from one call to the next to get a call that someone actually answered. This was extremely costly for the call center, resulting in a great deal of lost productivity. Predictive dialing solves that dilemma by making a validated call just as the agent hangs up from the previous call. This keeps productivity high.
Predictive dialing programs are available as standalone applications or as Software as a Service, or SaaS programs. SaaS programs are not purchased or downloaded by the call center. They are generally accessed via the Internet, and users subscribe to the service. The user does not need to maintain, patch, upgrade or provide server space, which makes the service very cost-effective.